Today Heather, the Technical Services Librarian, showed me the end result of cataloging, where we take the records we have created and import them into Horizon, the library program used for checking books in and out and as a database for searching.

She was hesitant to come out of her office, as she doesn't like the public. I come into work earlier on Mondays specifically so that our schedules overlap and she can help me with cataloging, but either Laura or I has to get Heather and tell her that I still need instruction. Last week she didn't leave her office. Today I asked her to come.

Once she got behind the circulation desk, she carried a Johnnie chair over to my computer and showed me the steps for importing. Neither explaining nor listening were problems for her: I was able to follow everything she said, and she had relevant replies to my questions and comments. I knew by her pause as I readied a pen to take notes that she interpreted my actions appropriately. An observer might have thought that she was perfectly comfortable. Little things, though, showed that interaction itself was fearful to her. When I spoke, she sat far back in her chair and half-flinched, almost as though she wanted to escape. She continued doing small steps on the computer without any comment while I was turned to help people who came to the desk. Her eyes seemed more active, her hands surer, when she was looking at the computer screen and typing, or manipulating one of the books I had cataloged. Aside from a few small jokes said almost as though for herself, she directed all of her attention to explaining the main task; when I asked questions, she answered them directly and then picked up where she'd left off. She spoke of nothing extraneous, and filtered my presence in such a way that she would be able to respond only to my interest in cataloging. Whatever I said was stipped of color, implication, and alternate directions, and analyzed only for what related directly to cataloging. For her, my role was cataloger and nothing else.

When she was done explaining, she picked up all of her things and went back to her office, and soon after went home. I tried to import some more records after she left, and got stuck on a single point which I was unable to figure out in an hour and a half of experimentation and coaxing of the computer. I tried all the rather few options, looked over my notes, searched my memory of what Heather had said and done, and still couldn't figure out how to proceed. My actions were muddling up the Windows files, and I started to get scared. I had broken Horizon! Eventually I figured out what I had done and managed to import the records in a different way, but I still couldn't figure out what the proper way was.

Two student workers showed up when they were scheduled to, and I decided to leave the computer and move on to a non-desk job. My new task was to spot-check the students' shelf-reading, simply making sure that they had placed all the books on the shelves in the correct order. I started looking at the call numbers, and found that without transition, I felt depressed. I started wandering what the point of this work was, and couldn't see why I had been happy about life just a bit earlier, had been excited about such futile little things like the books I planned to read, the German language.

I examined myself and realized that even so small a failure as not being able to import catalog records was enough to puncture my sense of self-worth. This realization stopped my thoughts from swirling, but I still felt hollow inside and near tears; I was able to laugh at the absurdity of this condition, but I couldn't change it immediately. I wanted control over that computer! I wanted its functions and operations to accord themselves with my will! My inability to control it was like a crack in the foundation of my mind, which caused the superstructure, my priorities and my self-image, to lilt and waver. Only my self-control prevented the whole tower from collapsing. Because Heather was no longer there, I could get no resolution, and even though I tried not to think about the problem, the mood lingered. I wonder if I'll dream about this later, and I wonder what the computer will represent.